Please note there is a minimum of 2 people required, if you have less than 2 people please contact us and we will try to join you up with another group or individual
These conditions are to clarify the risks and responsibilities for both parties when booking a trip with Yeti Tours and canoeing the Whanganui River. It is sometimes necessary for people to change their travel plans and it may be necessary to change trip plans for safety reasons.
We will accept and hold unconfirmed reservations for a limited period, from one day to one month, depending on the length of time until departure.
- For a booking to be confirmed we require a deposit or payment in full, made 7 days in advance.
- Unconfirmed reservations will expire if a deposit is not received by the due date. (You will be advised of the expiry date at the time the reservation is made).
- The balance owing is due on or before the day of departure.
- You may cancel a confirmed booking and obtain a full refund of your deposit if we receive adequate notice of at least 7 days.
- Deposits will not be refunded for short notice cancellations or if clients miss their trip due to late arrival.
- There will be no refund made after the period of hire has commenced. This includes clients that return before the hire period has run its full course.
For canoe and kayak rental clients a deposit of 25% of the total rental price is required. This is refundable until 7 days prior to departure.
For guided tours a deposit of 25% is required. This is refundable until 7 days prior to departure. If the trip was full and we have turned away other bookings there may be a $50.00 administration charge if we cannot fill the vacancy.
All aspects of our operation are designed to put safety first. With any outdoor adventure activity there is an element of risk and it is impossible to eliminate all hazards.
- Our aim is to manage risks to acceptable levels.
- All our staff are trained to a high level of competence and all drivers and vehicles used by us are licensed by the LTSA for passenger service.
On our guided tours we have greater control of hazard management and very high safety levels are maintained at all times.
Bad weather may occur before the start of your trip or at any time during your trip.
- We will not start your trip if we consider the river conditions to be unsafe for your group.
- On days with marginal conditions we may decide to only start guided groups or groups with very experienced paddlers.
- If we believe conditions are improving we may delay the start time or postpone till the following day.
- If your trip is cancelled due to bad weather, or if you are unable to postpone till the following day, all amounts held by Yeti Tours will be refunded.
- For canoe and kayak rentals, once a trip has started the financial risk of weather disruption/evacuation transfers to the client.
- For guided tours, if bad weather arrives during your trip, the guide will take whatever action is necessary to ensure the safety of the group until conditions improve.
- If you decide to abandon your trip for any reason, or leave equipment behind, the recovery cost is charged to you.
On guided tours, if it is necessary to evacuate the group, there will be a partial refund based on each full day not spent on the trip (less the cost of evacuation).
Canoe and kayak Rentals
- Clients are responsible for their own safety management and any additional costs arising from bad weather, or injury, must be met by the client.
- If weather and river conditions turn bad during your trip, your first option should be to wait it out.
- If conditions turn bad, we will allow you to sit it out and canoe/kayak back a day late, at no extra cost.
- Clients are required to replace any equipment lost and are liable for the repair cost of any equipment damaged.
We do not set age limits for canoe and kayak rental clients but recommend children no younger than 10 years canoe/kayak the Whanganui River.
- On guided tours the guide has responsibility for all safety decisions.
- The guide or the company may change trip plans to ensure client safety.
- Clients must inform us of any existing medical condition or physical disability that could affect their ability to complete the tour.
- Yeti Tours is responsible for all company equipment on guided tours.
- A parent or guardian must accompany children under the age of 18.
- You have the right, as a client, to ask any questions if you are worried or do not understand something the guide has told you
- Although greatly reduced there is still a small risk of an accident and/or injury. Yeti Tours and/or the guide can not be held responsible unless great negligence was involved on their part.
We do not set age limits for our clients but recommend children no younger than 6 years canoe/kayak the Whanganui River.
We can not be held responsible for any electronic equipment or personal items that are taken on your trip.
All our equipment is checked regularly, but 100% efficiency is not guaranteed due to user error, and other circumstances out of our control.
